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La Trobe Business School

Month: September 2017

Vietnam Hospitality tour: A student’s perspective

Study tour group

By Natalie Carri

Deaf Cafe “Reaching Out”

I wish to express my sincere gratitude to Paul Strickland for providing me with the opportunity to participate in the 2017 Vietnam study tour and campaigning for me to be one of the Recipients of the New Colombo Mobility grant. I would like to also acknowledge Monica Hodgkinson and the Equality and Diversity Centre for providing me with Celeste & Jasmine who were my interpreters for the entire duration of the tour and guided me throughout. I owe a deep sense of gratitude to Paul for campaigning for me to be fully supported by the qualified AUSLAN interpreters. I was fortunate to have shared this unforgettable experience with a great group of students. I am proud to have been the first deaf La Trobe Uni Student who went on this Study Tour and thank you for believing in me to help me achieve this once in a lifetime opportunity which truly was a morale booster for me.

I’ve always been challenged throughout my entire schooling life, but it’s always humbling to know that La Trobe University prides itself on supporting students with disabilities to help overcome the some of the barriers they are faced with. I have consistently been dedicated to bettering myself throughout my schooling and being a part of this experience has helped promote self growth and has pushed me both academically and socially.When I found out about the Vietnam study tour, I was interested from the very first moment as I knew it was going to be a valuable learning experience for me. I am immensely grateful that I was accompanied to Vietnam with such experienced staff members and if I wasn’t given this opportunity by the University, I don’t think I would’ve ever ventured to Vietnam on my own. This study tour gave me the opportunity to explore Vietnam and its beautiful surroundings with such a welcoming group of students with whom I have developed close friendships with. Sharing this experience helped connect us through those testing moments where we all felt home sick, frustrated with the humidity/heat or longing for a home cooked meal. This study tour offered the chance to be exposed to the hustle and bustle of city congestion, sample signature Vietnamese delicacies, enjoy popular street food, visit War battlefields that were used during the Vietnam War, participate in authentic cooking classes and participate in guided tours of historical temples and iconic landmarks throughout the beautiful towns of Ho Chi Minh City, Hoi An, Hue, Hanoi and UNESCO World Heritage Ha Long Bay. This was a valuable learning experience and by being immersed in the culture gave me a greater understanding and appreciation of Vietnam. Everywhere we visited we were always greeted with a warm, welcoming friendly smile from the locals and our three tour guides were always keen to share many informative stories with us.

Thanks to ‘Reaching out’, I got to meet some amazing deaf Vietnamese locals. This was by far one of the most rewarding encounters. I was fortunate enough to visit a Deaf Cafe known as the ‘Reaching Out Teahouse’ which is run & managed by hearing & speech impaired people. The Teahouse is also an art & craft shop which practises in accordance to The Fair Trade principles & helps support people with disabilities and integrate them into the community. Although I found this to be a wonderful cultural experience, it proved challenging not to be able to communicate because AUSLAN differs greatly to the Vietnamese sign language. However, with patience and perseverance, we were able to overcome this by communicating with each other through the use of gestures and mime. I was inspired by the set up and felt that we could learn from The Reaching Out Cafe, and apply some of its principles to the already existing Trade Block Cafe located in St Kilda, VCD (Victorian College for the Deaf) which is run by deaf VCAL students.

I have learnt a lot about myself from this trip as it has allowed me to open my mind and embrace opportunities that require me to take more risks. I have gained so much knowledge through this experience and I cannot emphasise enough the importance of not allowing my disability hinder such an opportunity. Having Celeste and Jasmine, the two amazing interpreters interpret for me during this trip, ensured that I didn’t miss out on any details or information and I was privileged to have been given this wonderful support and funding.

This study tour will stay with me for years to come and has opened doors to new possibilities by being immersed in a culture so diverse to mine. The two weeks that I spent on the study tour helped me acquire greater knowledge of Vietnam’s rich history and culture and I felt that my independence and confidence grew and strengthened during this trip. Receiving this has definitely motivated me and I look forward to giving back to the community beyond my studies. I would highly recommend this enriching experience to all students at the University and in particularly encourage deaf students to broaden their knowledge to embrace a new culture and diverse experiences if given the chance.

 

Game on: life as an intern with the Melbourne Rebels

Ever wondered what goes on behind the scenes of a professional sports game?

La Trobe student John Tran did, and this curiosity led him to an internship with the Melbourne Rebels Rugby Union Club.

A dream come true

John Tran is in his final year of a Bachelor of Business (Sports Management). As part of this course, students are required to find and complete an internship at a sports club.

When his sports practicum coordinator posted an internship with the Melbourne Rebels on the student noticeboard earlier this year, John, a lifelong sports fan, jumped at the opportunity.

‘I watched a lot of sport as a kid and I always wondered what went on behind the scenes,’ he says.

‘Obviously a lot of people are just focusing on the game, but I’ve learned that there are a lot of things that need to happen for the event to run properly.

‘It’s pretty hectic behind the scenes with everything that needs to be set up and packed down. Among other things, we have to make sure the media are sorted, and that the sponsors’ expectations are being met.

‘As a business, we need to make sure that the sponsors are satisfied with the signage that goes around the stadium and so on.’

While it’s an exciting position for a young sports fan, it’s also a demanding one. Luckily, John was well prepared by his sports practicum coordinator.

‘Before the internship started, we had classes about what to expect, what to do, and how to do it, so that helped a lot. I was also able to put into place a lot of the theory that we learned in sponsorship and events management, two earlier subjects for this course.’

A typical day at the club

In addition to his studies and part-time job, John spends up to three days a week at the club. On a weekday, he’ll be there from 10 am to 5 pm, preparing for game day.

‘We do operational activities, so things like contacting sponsors and making sure they have everything they need,’ he says.

‘We’ve also got to make signs for the locker rooms, so that players know where to go, and signs so officials know where to go, and where to sit, and so on.

‘Then there’s fan activations. For example, there is a Land Rover one where fans come and throw a ball at a target, and we’ve got to make sure that it’s set up in a place where the ball won’t go on the street and is easily collectible. So, I have to use what I’ve learned about OH&S for that!’

This weekday preparation all helps relieve some of the pressure on game days, which are full on. While kick-off is usually in the late evening, John gets to be there behind the scenes much earlier.

‘On game days we’re there from 11 am setting up. We set up, we pack up, we supervise kid’s activities… Timing is critical, so we have our running sheet that says what we need to do and when, and we’re constantly checking things off as we go. It’s a full on, exciting day, and we don’t really get to stop!’

Graduation and beyond

With just one subject to go next semester, the end of John’s degree is well within sight. He hopes his internship with the Melbourne Rebels will be a stepping stone to a graduate position.

‘I think that I will have a lot of connections at the end of this, and I’ve got a lot of experience learning from a professional sports club,’ he says.

John ultimately hopes to use his newfound connections and experience to obtain a job at the end of this year in an events role with a professional club.

‘But just getting the connections and having the experience is the main thing, and this internship has definitely helped me to achieve that.’

Looking to bolster your real-world experience with an internship? Look no further.

Tourism and Hospitality International Study Program – THS3ISP – Study Tour to Vietnam

Students from Hanu, Bundoora and Bendigo campuses

by Paul Strickland

The recipients of the New Colombo Mobility Grant meeting with General Manager of Vinh Hung Resorts, Mr Han. L-R: Paul Strickland, Scott Dickson, Taila Howden, Mr Han, Loren Mosetter, Simon Jacobs, Monica Hodgkinson, Sarah Cook

Paul Strickland and Monica Hodgkinson led a delegation of twenty-one tourism, hospitality and event management students and staff from Bundoora and Bendigo campuses to Vietnam for a two-week study tour in June/July 2017. This annual program included two Auslan translators to accompany Natalie Carrie, a profoundly deaf student that was a first for La Trobe. Support and funding was obtained from Vicdeaf, La Trobe University Equity and Diversity (thank you Sally Freeman) and La Trobe Business School. Additionally, five students were fully funded by New Colombo Mobility grants of $3000.00 each and $1500 for staff that aims to bridge the gap in trade between Australia and South-East Asia.

The objective of the study tour was to examine and observe the cultural, social and environment aspects as a tourist, the impacts of government policy and the legacy of war. Students were strongly encouraged to try all pre-ordered food, partake in cooking classes, meet high level management and fully immerse themselves in the culture. Vietnam has a very ‘dark’ history due to its strategic location between China and western societies therefore is an ideal case study for political, cultural and touristic examination.

The assessment tasks include a case study relating to war and ethics, a daily reflective journal, a formal report evaluating the differences between the hotel and restaurant standards of Australia and Vietnam and a group presentation based on photo journal on a given topic. The study tour includes all flights, accommodation, three meals daily, activities, entrance fees, bottled water, buses, guides, drivers, footmen, and tips for approximately $2800.00.

The study tour started in Melbourne and continued to Ho Chi Minh City, Da Nang, Hoi An, Hue, Halong Bay and Hanoi. The tour visited Hanu (Hanoi University) and where we met with eleven local students studying at La Trobe University who live on campus. Conversations focused on the differences between Bundoora, Bendigo and Hanu campus life. We also had site visits at local resorts, restaurants and a private ceremony for the fallen Vietnamese and Australian soldiers on the original battlefield.

The evaluation forms are extremely positive and students have indicated a willingness to be ambassadors for La Trobe and their courses at Open Days, in classrooms and other promotional opportunities. Although it is a very full itinerary and extremely tiring towards the end, feedback included ‘it has helped me with my tourism and hospitality related studies’ and ‘so many great sites/places visited and amazing food in all restaurants’ and finally, ‘10/10’.

It was recently announced that this tourism and hospitality international study program has secured a further ten New Colombo Mobility grants of $3000.00 each and $3000.00 for teaching staff totally $33,000 to travel to Vietnam in 2018. We have added Van Lang University on the itinerary for a site tour and presentation in their department of tourism plus a NGO to see the impact of charity work. Having government funded support through student grants makes it possible for low-socio economic and high performing academic students have an opportunity to participate which we wholeheartedly welcome.

Innovate or Perish! Australia’s Innovation System

La Trobe University Professor of Practice in Economics, Dr Mark Cloney, questions popular reports that Australia performs badly in industry-university collaboration and innovation when compared to other OECD countries.

If Australia’s current innovation policy is based on questionable OECD data might the Australian Government run the risk of targeting scarce resources into the wrong areas as it prepares its strategic plan for Australian Innovation to 2030?

Concerns over the performance of Australia’s innovation system caused the Australian Government to undertake a Senate Inquiry (2014) and then flag innovation as a major policy focus when it announced its $1.1 billion National Science and Innovation Agenda (Commonwealth of Australia, 2015). A central element of that policy statement was to substantially increase university-industry collaboration on the basis that such alliances internationally have become a prominent feature of the knowledge-based economy, dealing with the speed of transformation and economic disruption.

Australia, like the rest of the global economy, is facing significant structural change in the coming decades which offers both challenges and opportunities. Some suggest 40 per cent of today’s jobs will no longer exist in 10 years and that changing technology (robotics and artificial intelligence etc.) and new business models will continue to disrupt ‘old’ business processes and structures. Others say that this same disruption will also create new growth markets.

So is Australia’s innovation glass half full or half empty?

One strategy in meeting challenges and opportunities is adopting continuous innovation and the uptake of innovative skills and technologies. Continual innovation results in new markets, mindsets, skills and organisational re-design which are critical drivers of productivity and growth.

According to Universities Australia (2017), universities are central to skilling and upskilling the next generation of Australian entrepreneurs and startups and thereby improving Australia’s innovation system and sustainable growth. Its research finds that more than four in five Australian startups founders are university graduates (Universities Australia, 2017, p.3) and that startups were the largest contributor to job creation in Australia in the last decade (Universities Australia, 2017 p.8).

As suggested, the health of Australia’s innovation system still remains subject to conjecture and contrasting opinions with, for example, Australia is sitting at the bottom of OECD (2015) rankings in terms of university-industry collaboration. Moreover, according to Global Innovation Index (2017), Australia slid further down the world rankings in terms of innovation inputs and outputs from 19 to 23 in the latest world rankings among 127 countries (Cornell University, INSEAD, and WIPO, 2017). However, is this really the case?

A report by IP Australia challenges the notion that Australia is at the bottom of the OECD university-industry collaboration index arguing that this finding is based on questionable data selection. For example, when you focus on patent applications filed by an Australian university with a collaborator (business partner) Australia moves to the middle of comparable international tables (IP Australia, 2017).

The city of Melbourne, home to nine universities, was recently named as the ‘most intelligent community’ in the world at the Intelligent Community Forum in New York in June 2017. Based on six intelligent community indicators the New York think tank pointed to Melbourne’s broadband speed, research institutions, new innovation precincts and its focus on sustainability as its major strengths.

The challenge seems to be that Australian universities specialise in innovative research to answer fundamental questions, while businesses have specialist skills in commercialising and implementing products, services and ideas. However, university research can be often disconnected from the innovative needs of business (e.g. startups and SMEs) and not-for-profits.

So is there a disconnect? If so, why the disconnect? Or, are we doing better than we think?

Our National Innovation Forum on September 28 and 29 in Melbourne features  Dr Benjamin Mitra-Kahn, Chief Economist at IP Australia, and Dr Charles Day, CEO of the Office of Innovation and Science Australia. They will explore the current health of Australia’s innovation system. The Forum also presents industry and academic perspectives on how we can continue to improve innovation through university-industry collaboration and engagement, particularly for startups and small- to medium-sized enterprises (SMEs) through the use of business accelerators and incubators.

No doubt the forum will shed some more light on whether Australia’s innovation glass is indeed half full or half empty, and where the Australian government may choose to target its resources to achieve its 2030 vision for Australian Innovation.

LBS Events Management Student completes placement at Disney: “I really felt that Disney helped me to grow my confidence and strengthen my communication skills.”

By Jessica Guirdanella

After graduating high school, I realised my love for helping people and making them smile. Volunteering was the way I found to incorporate this into my everyday life. I volunteer for multiple corporations, including several non-profit ones that have helped my gain experience within my field of study, Business Events Management/ Marketing (La Trobe University). Through this, I learnt I was a practical hands-on learner and could grow my skills when I was working in and outside my field assisting in new projects. I would always be open minded in trying new tasks.

Interning at Disney

In October of 2015, I applied for a Cultural Exchange Program sponsored by the Walt Disney Company. After an interview and a long wait, I received the wonderful news that I had been chosen to be a Cast Member at Walt Disney World in Orlando, Florida. Participating in the Internship meant that I would delay finishing my current university course by a year, although to work for Disney was always a dream.

On the program, I was given the role as a Life Guard at a Disney Resort. This meant that people’s safety was my responsibility every day. Professionally, I found myself in many interesting situations. However, this never stopped me to create Magic for all the guests. Making people smile is something I live by and at Disney I was able to go above and beyond in my role to create that happiness. Whether it was getting a child balloons for their birthday or for conquering the ‘scary’ slide, surprising families with the unexpected and having a positive conversation with someone was a great aspect of the work.

Being a Cast Member for one of the largest and most well-known companies worldwide taught me many things. I learnt the ins-and-outs of what it takes to run such a large company. I was surrounded by amazing fellow Cast Members, coordinators and a leadership team that was always assisting their cast members so they could excel in their role. I was extremely grateful when I learnt that I was getting trained in one of my dream roles: Resort Activities. This allowed me to put my skills in working with children to use. I would get to run activities and make sure all kids where smiling and happy!

Half way though my program it was announced that I was receiving a Quarterly award. This award is awarded to Cast Members who perform their role at exceptional standards. I really felt that Disney helped me to grow my confidence and strengthen my communication skills.

What I Learned

One of the things I’ve learnt in my time with the Disney Company is that you’ll always get the work you put in back in another rewarding way. The experience also taught me how important it is to make people smile. I made it my goal to go into work every day with a positive attitude, and got nothing but positive in return. Of course, there were situations where my day was turned upside down, but I always used these situations as something I could learn from.

While overseas, I was sent the news that I had been nominated for a Victorian Young Achievers Award within the leadership category. I was recognised for my work in the community. It was extremely special and has inspired me to continue doing what I’m doing.

If I could give anyone advice, I would tell them to follow your dreams. Don’t let anyone tell you what path to take in life, create your own. If things get difficult, stay positive, find a solution and take it as a learning experience, help others and never forget to Smile.

If you’re considering volunteering, whether it’s to help you gain experience in your field of study or wanting to play a part in making a difference in your community, DO IT! Volunteering is a great way to network and get to know people who are like mined, where you’re assisting with an operation as well as building your own skills.

Gaining work experience is something we encourage our students to complete during their studies. We offer several possibilities for students to gain experience as part of their degree.

All LBS School’s Human Resources Degrees now AHRI accredited!

La Trobe Business School AHRI accreditation

Recently, La Trobe Business School received notification that the Master of Management Online (Human Resource Management), has officially been accredited from 2018 until 2020 by the Australian Human Resources Institute.

What does it mean to be a good HR manager?

According to AHRI, working in HR requires more than just good people skills. When evaluating a university’s course, AHRI’s National Accreditation Committee (NAC) focusses on seven key AHRI competencies for tertiary HR management courses. These are set out in their ‘HR Model of Excellence’. The competencies are based on current trends in the industry and university landscape and summarize the key aspects that drive a good HR manager. Being a good HR manager means having the following capabilities:

  1. Being business driven and having the ability to align people management with business objectives and the external environment,
  2. Setting the HR vision for the organisation and driving to success,
  3. Identifying and responding to stakeholder demands, as well as managing relationships,
  4. Building organisational capability through high performing people,
  5. Exercising influence and providing HR advice to achieve objectives,
  6. Applying expert HR knowledge to deliver value to the business,
  7. Facilitating change in response to internal and external operating environments.

AHRI accreditation is granted to eligible tertiary institutions by the organisation’s NAC, after an intensive reviewing process based on this HR Model of Excellence. Through these application procedures, the AHRI and the NAC strive to maintain a high standard for HR courses nationally and internationally.

La Trobe Business School presents: The 7th Behavioural Finance and Capital Markets Conference

The Behavioural Finance and Capital Markets Conference’s objective is to facilitate the dissemination and generation of research on topical problems in Finance that are addressed from various perspectives.

The La Trobe Business School is pleased to present the 7th Behavioural Finance and Capital Markets conference.   Bringing together finance scholars and practitioners and research students to participate in and partake in the presentation of state-of-the-art research in the fields of Behavioural Finance, Experimental Finance and Capital Markets/Market Microstructure.  The event will be held on the City Campus of La Trobe University in 360 Collins Street, Melbourne on Monday and Tuesday 25-26 of September 2017. A tour of selected boutique Yarra Valley wineries after the Conference on Wednesday 27 September will offer an opportunity for informal networking.

The keynote speakers are two of the best scholars in Financial Economics and Market Design, distinguished internationally, and both with plenty of experience and interactions with the industry. They are Prof. Jacob Goeree (Scientia Professor, Director AGORA Centre for Market Design UNSW,  previously from Caltech and the University of Zurich) and Prof. Peter Bossaerts (The University of Melbourne, Professor of Experimental Finance and Decision Neuroscience Honorary Fellow, Florey Institute for Neuroscience and Mental Health, previously from California Institute of Technology). This year, the conference will also feature a unique Finance Industry Forum on the role of digital technology in financial markets. The panel is titled ‘The Good, the Bad and the Ugly: Innovations, Disruptive Technologies and the Impact of the Digital Revolution on the Finance Industry’.

Date: Monday 25 September 2017 09:00 am until Wednesday 27 September 2017 05:00 pm (Add to calendar)

Contact:
Conference team (BFCM@latrobe.edu.au)

Cost:
See below for more information

Register:
Please book via this link

Call for Papers

Potential conference presenters are required to submit two electronic copies of their paper with the file name labelled as the full title of the manuscript (no author details are to be included within file name).

Submission details are as follows:

  1. Abstract: Presentation title, authors’ names, short abstract of about 100 words, primary or presenting author’s name, title, affiliation, email and address must appear on the first page with all additional authors and their affiliations. The file format is to be Microsoft Word only (.doc).
  2. Paper: In the full version of the paper all identifiable information of any author(s) must be excluded from the text and properties of the file saved as a pdf (.pdf) format.

Best Paper Awards

  • AU$1,500 for best paper sponsored by Capital Markets CRC
  • AU$1,500 for the best paper using SIRCA data sponsored by SIRCA
  • AU$1,500 for the best practical Behavioural Finance research paper sponsored by the CFA Institute Asia Pacific
  • US$1,000 for the best paper on Asia Pacific Capital Markets sponsored by Elsevier
  • AU$1,500 for best paper presented by a PhD student sponsored by Amery Partners Investment Management

Submission Guidelines

Papers must be submitted by email before 9 July 2017.

Key Dates

Closing date for paper submissions – 16 July 2017

Notification of acceptance – 19 July 2017

Registration deadline for accepted authors – 16 August 2017

Registration Fees

Faculty/Practitioner full conference registration (incl. of dinner and wine tour – AU$400)

Faculty/Practitioner single day registration (Day 1 or Day 2) conference registration – AU$150

Faculty/Practitioner (Partner) Gala Dinner or Yarra Valley wine tour registration – AU$120

PhD student full conference registration (incl. of dinner and wine tour – AU$200)

PhD student single day (Day 1 or Day 2: 9am-8pm) academic ticket – AU$75

PhD student Dinner (Day 1) or Yarra Valley wine tour registration (Day 3) – AU$100

Register: Please book via this link

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